Million dollar software for pennies on the dollar
Installing CRO Software was instrumental in transforming the role of a single busy dispatcher into a shared and more automated job. In a short period of time, CRO’s implementation team was able to capture many years of knowledge from an individual dispatcher and safely save that data into a very user-friendly web based application. Simultaneously, our mature group of drivers were able to easily adapt and learn the new smart phone software. It took us less than two weeks to fully adapt to CRO! Our customers can now speak to anyone running the CRO web-based software to schedule a call, and dispatching our fleet can be done by more than one person. We have purchased a 1mln dollar software solution for pennies on the dollar! We would strongly recommend that any business managing a large and growing trucking fleet consider CRO.
One of the best decisions
After 20 minutes of seeing all the great features, we signed up on the spot. I feel it’s been one of the best decisions we have made as a company.
The current needs of an ever-changing industry
CRO is consistently striving to improve and keep up with the current needs of the ever-changing industry.
One of the best time-saving programs
It is definitely one of the best time-saving programs we have purchased in a very long time.
Efficiently dispatching staff and equipment
CRO is amazing for any business that wants to efficiently dispatch staff and equipment. CRO has many features available.
[CRO is] allowing us to hone in our customer service and help distinguish Schnitzer from our competition.
CRO has helped us centralize our regional dispatch operation. Two dispatchers controlling the dispatch function of six transportation operations through the user-friendly CRO online platform allows our dispatchers to interface with drivers using the “CRO for Drivers” application; again very intuitive and user-friendly. In addition to the dispatch function of CRO’s online platform, our dispatchers are able to easily access asset duration reports that provide visibility of our bin assets and the length of time bins have been at a particular location. Lastly, we are beginning to utilize the “Notifications” feature of CRO which provides value to customers by notifying them when their load was dispatched, driver is in route, and load has been delivered. These features are allowing us to hone in our customer service and help distinguish Schnitzer from our competition.
The CRO IT Support group has been very helpful in tweaking our CRO portal to meet our specific requirements which has been critical for us in ensuring CRO’s successful implementation throughout our Region.
Innovative tracking and asset management software
CRO Software Solutions has provided us with innovative tracking and asset management software for several years now. From our initial meeting, to implementation to follow up, we have found the staff at CRO to be extremely responsive with the ability to tailor the software to our direct needs.
Cro is very, very easy to learn.
Cro is very, very easy to learn. The ability to see where all our inventory and drivers are at any time of the day is really great! The customer service is always there for help and explanations of how or why the features work the way they do. They are very open to suggestions on what the customer needs to make the program work best for them…Really great program and customer support!
They go above and beyond to listen to their customers in order to provide the best product possible.
Ease of use for dispatchers/drivers as well as the open lines of communication with CRO employees. They go above and beyond to listen to their customers in order to provide the best product possible. Keep up the good work!
Always accessible and easy to talk with
Always accessible and easy to talk with, always glad to help with regular software upgrades to help fit our needs.
Ease of use and flexibility.
Ease of use and flexibility. First, ease of use – I know just enough about tech and software to screw it up. This software has checks and balances that won’t allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility – Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.